Question 1

What is Sona?

Accepted Answer

Sona is a wellness space in Richmond, BC, offering a unique combination of sauna, banya, and ice pool experiences. We focus on promoting health, recovery, and community, helping you integrate these habits correctly into your lifestyle.

Question 2

Where is Sona located?

Accepted Answer

We are located in Richmond, part of the Greater Vancouver area. For more details, visit our website at About (link to About page) Page.

Question 3

When will you open?

Accepted Answer

Construction is underway, and we anticipate opening in early Spring 2025. Follow us on Instagram at @areyousona for the latest updates.

Question 4

How can I stay updated on your progress?

Accepted Answer

Follow us on Instagram (@areyousona) or subscribe to our newsletter on our website for updates.

Question 5

What amenities are available?

Accepted Answer

Our facility includes saunas, an ice pool, showers, and cozy lounge areas where you can relax and recharge. Complimentary snacks, fruits, and a selection of tea will also be available to enhance your experience.

Question 6

Can I combine the sauna and ice pool?

Accepted Answer

Absolutely! Many guests enjoy alternating between the sauna and ice pool for a full thermal experience. Our staff can guide you on the optimal timing for each.

Question 7

Do you sell veniks for the sauna experience?

Accepted Answer

Yes, we offer a selection of high-quality veniks made from birch, oak, and other traditional materials. You can purchase them at our front desk or online through our website. Feel free to ask our staff for recommendations on how to use them for the best experience!

Question 8

What is the age requirement?

Accepted Answer

Guests must be 16+ and accompanied by an adult. For guests 19 and over, adults-only experiences are also available.

Question 9

Is there parking available?

Accepted Answer

Yes, we are located in a commercial building complex with a designated parking area nearby. Most of the parking spaces are readily available, especially after 4 PM, making it convenient for evening visitors.

Question 10

Are pets allowed?

Accepted Answer

For safety and hygiene reasons, pets are not allowed inside the facility. Service animals are not permitted.

Question 11

Do you have gender-specific areas?

Accepted Answer

Our facility is fully co-ed, but we prioritize comfort and privacy. Private changing rooms and showers are available for all guests.

Question 12

Are there membership options?

Accepted Answer

Yes, we'll offer both membership packages and single-visit options. Details can be found here (link to MarianaTek pricing page).

Question 13

What happens if I have leftover credits?

Accepted Answer

Unused credits can be carried over to your next visit, provided they are within the validity period. For more details, check your account or contact our front desk.

Question 14

Can I transfer my credits to someone else?

Accepted Answer

Credits are non-transferable and can only be used by the account holder.

Question 15

How do I buy class credits?

Accepted Answer

Class credits can be purchased on our website or through our booking app. Please ensure you select the correct region for your desired class location. All classes must be prepaid, and sales are final. Credits are non-refundable, non-exchangeable, and non-transferable.

Question 16

Do you offer refunds on class credits?

Accepted Answer

We do not offer refunds for class credits. However, if you cancel a class within the cancellation policy, the credit will be returned to your account for future use.

Question 17

How does the waitlist work?

Accepted Answer

If your preferred session is fully booked, you can join our waitlist. We will notify you via email or text if a spot becomes available.

Question 18

Is there a fee to join the waitlist?

Accepted Answer

No, joining the waitlist is free. You'll only be charged if the booking is confirmed.

Question 19

What happens if I arrive late for my session?

Accepted Answer

Late arrivals may result in a shortened session to avoid impacting the next guest. We recommend arriving at least 20 minutes before your scheduled time to check in and prepare.

Question 20

Can I reschedule if I know I'll be late?

Accepted Answer

Rescheduling is possible up to 4 hours in advance. For last-minute changes, please contact us directly, and we'll do our best to accommodate.

Question 21

Are there any health restrictions?

Accepted Answer

For safety, we advise individuals with certain medical conditions, including cardiovascular issues, pregnancy, or severe hypertension, to consult a doctor before using sauna or ice pool services.

Question 22

Is your facility accessible for individuals with disabilities?

Accepted Answer

Yes, Sona is committed to accessibility. Our main floor is fully accessible by wheelchair. Please let us know in advance if you have specific needs, and we'll do our best to accommodate.

FAQ & POLICIES

General